COVID-19 Support
25 March 2020 News
Customer personal safety is paramount at this time.
Everyone at Umbrella Software is committed to supporting our customers, whether this covers supporting the closing of offices and working from home or continuing to keep the work base open.
As part of this package of support, those customers who use umbrellacloud to access their products and services will have all their host access charges for the month of April set aside.
As everybody here at Umbrella Software already work from distributed offices, accessing all our tools, telephones, email and other resources directly from the ‘umbrellacloud, no new processes are being introduced specifically to support how we work at this time. By default we can self isolate without any change in location or access capabilities
For the foreseeable future, we have stopped all site visits, to ensure we are available online and via the normal telephone number each day.
Those users who access their services\applications via the ‘umbrellacloud‘ should continue to do so as they have in the past with no changes to the process. For those customers moving staff to working from home or thinking about moving staff to work from home; there is no technical issue why their access would not work from their home access point and we will support setting up home users
Those users who access their services\applications locally on their own pc’s and servers and who we do not host; we will still continue to support and connect exactly as we do now. Each customer is different, but you may wish to talk to us about whether you wish for us to host our services\applications in ‘jmcloud‘ during this difficult period so your staff can work from home
